Frequently asked questions.
We will respond to your emails within 24 hours within weekdays and 48 hours weekend.
Our Phone number is: 0208 166 3380
Phones are not manned all the time unfortunately as we are doing our best to ensure products are shipped.
Please ensure your email address is specified correctly. A mis-typed email address means that when replied, it will not reach you.
Please contact us through this email form.
Our customer service representatives will liaise with any technical staff to ensure that the issue is resolved.
It may take up to 24 hours to respond on weekdays and 48 hours weekends. Nonetheless, we will ensure that it is resolved.
We offer a 30 days money back policy providing the item is posted back in the same condition it was despatched in. We will grant a full refund (less return postage costs) when the item has been fully checked by our staff.
All returns must be authorised by ourselves before sending back. We can then identify exactly where the item has come from. This will reduce the time that it takes for refund. Please use this form to let us know.
Please do not ship any items back without notification, this may cause extensive delays.
Our machines come with 1 Year warranty (terms and conditions apply). We have all the details of your machine and date of purchase. So if you encounter an issue, we can pull up your details. We check our machines before dispatch. (We have to have a working machine 100% to install the operating system).
Just like any computer company, the warranty does not cover any accidental damage or software conflicts created by user, i.e. virus/accidental deleted system files. After 60 days the warranty will cover labour not parts.
We will do our best to dispatch within 48 hours of receiving orders (2 working days).
Any orders placed on weekend will be dispatched on Monday or Tuesday (depending on when the item is complete)
It is then placed on a secured 24 hour delivery service.
Whether your item is a Refurbished Macbook, iMac, PC, Laptop – Yes indeed, it is Safe!
We low-level format all our hard drives to comply with data protection. We then add a fresh installation of the Operating System and upgrade the specifications.
Each computer is passed to our ‘Quality Control’ team for vigorous testing before being dispatched. The machine is then passed to the packing team who securely pack the item in premium plastic air packaging inside a tailor-made box.
Shipping is free within UK Mainland.
If you are within UK Offshore zones, then £15 surcharge will be added to order.
Selected European destinations are charged £20 for shipping.